Frequently asked questions

 

BAREFOOT SHOES

What are barefoot shoes?

Barefoot shoes are like an extension of your feet, designed to allow you to feel the ground as you walk or run. Unlike conventional shoes, which usually have a lot of cushioning and support, barefoot shoes are more flexible and lighter, allowing your feet to move more naturally. So you can enjoy a more authentic walking experience.

For more information check out our article on the Journal.

What are the benefits of wearing barefoot shoes?

Wearing barefoot shoes helps you improve your posture, strengthens your foot and leg muscles, and can reduce the risk of injury. They are also super comfortable and allow you to feel the terrain, which improves your connection with nature - your feet will thank you for it!

More information about the benefits of barefoot.

SIZE GUIDE

How do I choose the right size?

To choose the perfect Brambas size, measure your feet and compare that measurement with our size guide. If you are between two sizes, we recommend you to choose the largest if you want a more roomy feel. That way you'll have room for your toes to wiggle comfortably. 

Another way to find your perfect size is to take a pair of shoes, remove the insole, measure it and compare that measurement with our size guide.

Check our size guide here.

What sizes do you offer?

Our Brambas shoes range from EU size 36 to 46.

As for our socks, there are 3 sizes: S, M and L. Size S corresponds to sizes 36/39, size M to sizes 40/42 and size L to sizes 43/46. 

ORDERS

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shop Pay, Google Pay, and Klarna pay later services.

Which countries does Brambas ship to?

At Bambas we ship both nationally (Spain) and internationally.

Here’s the list of countries we currently ship to:

Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States, and Vatican City.

What are the shipping costs?

Brambas offers free shipping to the following countries:

  • to Spain on all orders above 119€.
  • to European Union countries on all orders above 129€.

For orders under that price, we have the following shipping costs:

  • Spain (except in the Canary Islands, Ceuta and Melilla): 5€
  • EU, Canary Islands, Ceuta, and Melilla: 15€
  • Outside the EU: 20€

In addition to shipping costs, some countries may apply customs duties and taxes. Please refer to the following frequently asked question.

Who pays duties & taxes?

If you are ordering from outside the EU, import tax and duty charges may apply. Import taxes and duties vary from country to country and they depend on the value of your order.

At Brambas, all orders are delivered duty paid (Incoterms® DDP). All fees, including taxes & customs duties, are already included in the final price you pay at checkout.

This means no additional charges upon receipt of your parcel.

What happens if I choose not to pay customs duties/taxes?

(Applies only to non-EU countries)

If you choose to refuse customs fees and the shipment is returned to us, we will refund the order amount minus shipping and handling costs.

How long will my order take to arrive?

Delivery times depend on your location and the shipping option you choose:

  • Spain Standard: 2–3 business days
  • Spain Express: 24 hours
  • EU Standard: 5–7 business days
  • EU Express: 1–2 business days
  • Rest of the World Standard: 5–10 business days
  • Rest of the World Express: 1–3 business days

Please note that these times may be affected by customs procedures.

If your order includes a pre-order item, the estimated shipping date will be shown in your order summary. Remember that if any product in your order is a pre-order, the entire order will be shipped once that item becomes available.

How do I track my order?

Once you place your order, you will receive a confirmation email with your order number and a tracking link.

Can I modify my address?

If your order has not yet been prepared, it may still be possible to update the address.

Please email us as soon as possible at hola@brambas.com, including your personal details, new address and order number, and we’ll do our best to help.

Once your order has been prepared, however, we’re unfortunately unable to make any changes.

Can I modify my order?

Once your order has been confirmed, we cannot guarantee that changes can be made. However, if the order has not yet been processed, we may still be able to help.

Please contact us as soon as possible at hola@brambas.com with your personal details and order number, and we’ll do our best to assist you.

Can I cancel my order?

You can request a cancellation within 24 hours of placing your order, as long as it has not yet been shipped. To do so, please email us at hola@brambas.com with your personal details and order number.

After this period, cancellations are no longer possible, but you can still return the order once it has been delivered.

How can I know if my order is on pre-order?

Products available for pre-order are clearly marked on the product page. The “Add to cart” button will change to “Pre-order now”, and an estimated shipping date will be displayed.

You will also see the estimated shipping date before checkout and in your order confirmation email.

How do I add a discount code?

​​You can add your discount code at the checkout page, in a box news to your order summary, before completing your purchase.

What can I do if I forgot to apply a discount code?

Unfortunately, once an order has been placed, we cannot apply a discount code retroactively.

If you still want to use your discount code, you can return your order (please note that you will be responsible for the return shipping costs). Once your return has been processed, you can place a new order and enter the discount code at checkout.

EXCHANGES and RETURNS

What is the return and exchange policy?

If you are not satisfied with your Brambas or want to change size or colour, you can start and exchange or return process.

You can check our Exchanges & Returns policy here.

I received the wrong item or damaged goods

We’re really sorry if you’ve received the wrong item or if your product arrived damaged. At Brambas we take great care with our quality checks before shipping, but as this is a manual process, mistakes or small defects can occasionally slip through.

If this happens, please email us at hola@brambas.com, describe the issue and attach clear photos of the product. Once we receive and review the photos, Brambas will carefully assess your case and, if necessary, cover the cost of the return and send you the correct items — or provide an appropriate solution depending on the problem.

For more details, please check out the return process on our Exchanges & Returns page, under the section "Wrong items or damaged goods".

How long does it take to process an exchange or return?

The process can take some time, as the package first needs to arrive at our warehouse. Depending on the origin, this may take longer or shorter.

Once the package has reached the warehouse, our logistics centre may need up to 15 days to identify it and notify us of its arrival, but you can keep track of your parcel at any time using the tracking number provided when you start the return process. We always do our best to speed things up as much as possible.

How do I enter my order number to request an exchange or return?

Please follow these instructions when entering your order details:

  • For Kickstarter orders, enter the full order number. For example: KS_LT10_39500789.
  • For Shopify orders, simply enter the last 4 digits of your order number. For example, if your order number is BRAMS1005432, just introduce: 5432.
  • Make sure to enter the same email address you used when placing the order.

This ensures our system can correctly identify your order and process your exchange or return smoothly.

MATERIALS and MANUFACTURING

Where are Brambas manufactured?

Our Brambas shoes and accessories are manufactured in Spain and Portugal, in factories where quality and care for the environment are a priority.

This ensures that every pair you buy has a positive impact.

What materials do Brambas use?

We are committed to the quality and durability of our materials, as well as their sustainability. Therefore, the materials used for our production are vegan and sustainable, thus favouring the respect and care of the environment.

Check out everything about our materials on our Sustainable Materials page.

Do the shoes come with a warranty?

Of course they do! Our shoes have a warranty that covers manufacturing defects.

OPERATION AND COVERAGE

Brambas guarantees the proper functioning of its products for three years from the date of delivery. Any defects in materials and/or arising from the manufacturing process of the product are covered by our warranty. This includes repair, replacement, or exchange of the product and/or its components at no cost to the customer, including labour, as well as transport expenses resulting from the fulfilment of this certificate.

In the event of receiving a product with an original defect, Brambas undertakes to deliver the repaired product, or a replacement, within a maximum period of 30 working days from the time the affected product is received at our facilities. In the case of a delay in service due to force majeure, Brambas shall be exempt from any liability. This warranty may be claimed by presenting the original purchase invoice of the product.

CASES THAT VOID THE WARRANTY

  • When the original information contained in the invoice shows clear signs of having been deliberately altered.
  • When defects and/or malfunctions of the product result from improper use by the customer, disregarding the recommendations and instructions provided.
  • When the product shows clear signs of use beyond its intended capacity, as well as evident mistreatment such as impacts, or damage caused by liquids or corrosive substances, or any other anomaly attributable to the consumer.
  • When the product has been dismantled, modified, or repaired by persons not authorised by Brambas.
  • When, as a result of normal use of the product, some of its parts show wear consistent with such use.
  • When the warranty has expired.
  • When there are discrepancies between the warranty, the proof of purchase, and the product.
  • No other verbal or written warranty, other than the one expressed herein, shall be recognised by Brambas.

If you encounter any problems, contact us and we'll make sure to solve them.

PRODUCT CARE

How to clean and care for my Brambas?

Caring for your Brambas is a piece of cake. You will find the specific care recommendations for each shoe in its product page.

Avoid washing them in the washing machine and drying them in direct sunlight, and this will keep them looking as good as new!

How can I extend the lifespan of my Brambas?

To keep your shoes in good condition and make them last as long as possible, it’s important to care for them properly and use them correctly. Using the wrong maintenance methods can reduce both their performance and lifespan.

Follow these tips to prolong their life:

  • Use a shoehorn when putting on your shoes, especially if they have a closed heel.
  • Whenever possible, put on and take off your shoes untied. Avoid forcing them off while still tightly laced.
  • Make sure your foot is properly secured in the shoe using laces, straps, or other fastenings. Wearing shoes without proper support can cause excessive wear on the lining, insoles, or heel area.
  • Rotate your shoes regularly, particularly in damp conditions.
  • Wearing the same pair every day will naturally reduce their lifespan. Remember, the warranty period is not the same as the expected lifespan of the shoes.
  • Allow your shoes to dry and air out thoroughly after each use.
  • Try to avoid getting your shoes wet.
  • Before using them for the first time, treat your shoes with suitable waterproofing and care products.

HEALTH and SAFETY

Where can I wear my Brambas?

Our shoes are designed to accompany your everyday life, whether for work or for your outdoor activities. Thanks to their lightness and flexibility, they are also ideal for travel, light hiking and city walks, as they provide comfort and freedom of movement.

Moreover, thanks to their design, you can easily carry them in your backpack or suitcase, making them perfect for those who are looking for versatile and practical footwear for any occasion.

How does barefoot shoes affect posture and foot health?

Barefoot shoes encourage a more natural posture by allowing your feet to move as they are designed to move. This can help better align your body and strengthen your foot muscles, which is generally good for your health. Over time, you may notice an improvement in your posture and a reduction in discomfort.

Do I need a transition period when I start wearing Brambas?

If it is your first time wearing barefoot shoes, it is advisable to give your feet some time to adapt. Start by wearing them for short sessions and gradually increase the time. Your body will need a little adjustment, but you will soon feel great in them.

For more information check out our article on the Journal.

Should I use insoles with my Brambas?

At Brambas we have created 4mm transition insoles, designed for people who are new to barefoot footwear, as they allow them to take on the change in a more progressive and comfortable way.

For those who have already started in the barefoot world and are looking for the most natural sensations possible, we recommend removing the insoles and experience the most direct contact with the ground.

So we have both options so that everyone can wear Brambas easily, with or without an insole.

Our 4mm insoles are free and they are included with every pair of shoes.

Can I put my insoles in Brambas?

Of course you can. However, it is important to bear in mind that the insole can reduce the natural sensation of walking barefoot. Minimalist shoes aim to strengthen the musculature of the feet so that they can support themselves, while insoles, on the other hand, decrease the strain on the muscles. 

One option would be to use them for a transitional period and then gradually phase them out. Many people who start using insoles when switching to barefoot shoes eventually stop needing them. 

In any case, we recommend consulting your podiatrist.

Can I wear socks with Brambas?

You can wear your Brambas with or without socks, whichever you prefer. At Brambas we have designed barefoot socks that have a respectful width and achieve a greater feeling of comfort. We encourage you to try our two models of socks, Crew and Low-Cut.