Refund policy

EXCHANGES AND RETURNS

CANCELLATION

The customer may cancel their order and request a full refund if it has not yet been prepared to ship. To do so, they should contact us as soon as possible via email at hola@brambas.com, providing the following information:

Name
Email used to order
Order number

If your order has already been prepared, you will have to follow the return process.

RIGHT OF WITHDRAWAL

If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days from the date you, or a third party indicated by you, receive the products, without having to give any reason.

To exercise your right of withdrawal, you can do so directly through our online return portal:

Exercise your right of withdrawal here

This portal is also used to manage standard returns and exchanges. Your withdrawal request will be registered through the portal and you will receive confirmation by email.

You must exercise your right of withdrawal within the 14-day period. Once you have notified us of your decision to withdraw, you must send the products back to us without undue delay and, in any event, no later than 14 days from the date on which you communicated your decision to withdraw.

The products may be tried on to the extent necessary to establish their nature, characteristics and functioning, but must not be used beyond this. To be eligible for return, products must be undamaged and in their original condition, accompanied by the delivery note, in their complete original packaging, with all original tags attached. The Brambas shoe box must also be intact and must be placed inside another shipping box. Shoes must only be tried on indoors, on a clean floor or carpet, and not outdoors.

If the returned products show a reduction in value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, Brambas reserves the right to deduct the corresponding amount from your refund.

The direct costs of returning the products are borne by the customer. The applicable return costs are:

Spain (except the Canary Islands, Ceuta and Melilla): 5€
EU, Canary Islands, Ceuta and Melilla: 15€
Outside the EU: 30€

The only exception is if you have received faulty goods or the wrong item(s), in which case Brambas will cover the cost of the return.

If you exercise your right of withdrawal, Brambas will reimburse all payments received from you, including the cost of the least expensive standard delivery option available at the time of purchase. Any additional cost resulting from choosing a more expensive delivery method will not be reimbursed.

We will process your refund without undue delay and, in any event, no later than 14 days from the date on which we are informed of your decision to withdraw. We may withhold the refund until we have received the returned products or you have provided evidence that you have sent them back, whichever occurs first.

The right of withdrawal does not affect the additional 30-day return period offered by Brambas under our commercial returns policy below.

RETURNS

Important: Socks are not eligible for exchanges or returns.

If you are not satisfied with your Brambas, we offer a 30-day return period in addition to your legal right of withdrawal. You can return them within 30 days from the date of receipt of the product.

To do so, please make sure that the products must be unused, undamaged, tried on only on a clean floor or carpet (not outdoors), accompanied by the delivery note, in their complete original packaging, with all original tags attached. The Brambas shoe box must also be intact and must be placed inside another shipping box.

If we consider that the returned products do not meet the requirements set out in the General Terms and Conditions, we will not be able to accept the return. In such cases, the products will be sent back to you at your own expense as used items.

The costs of exchange and return must always be borne by the customer. If a customer refuses to cover the return shipping costs, Brambas reserves the right to deduct up to 60% of the product’s value from the refund amount.

The costs in returns are:

Spain (except in the Canary Islands, Ceuta and Melilla): 5€
EU, Canary Islands, Ceuta, and Melilla: 15€
Outside the EU: 30€

The only exception is if you have received faulty goods or the wrong item(s), in which case Brambas will cover the cost of the return.

Under no circumstances will Brambas be held responsible for customs costs or any possible retention by customs.

If you wish to start your return process, please clic here: https://returns.reveni.io/brambas-barefoot.

If you have more questions or you need more information, we suggest reading our Help Center.

RETURNS - PROMOTIONS WITH FREE GIFT

In promotions that include one or more free items with the purchase, the return of the purchased product must be made together with the return of said free items.

If any of the free products are not returned, the amount corresponding to them will be deducted from the total to be refunded in the return.

EXCHANGES

We do not offer exchanges.
If the size of your Brambas is not correct, you can follow the return process and we will issue a refund, so you can place a new order in our online store.

Why don’t we offer exchanges?
We used to offer them, but the process often became complicated: sometimes the requested size was out of stock and, during the waiting period, customers were left without shoes or their money.

To ensure fair and transparent conditions at all times, we prefer to issue a quick refund and allow you to choose the product you want again.

WRONG ITEM OR DAMAGED GOODS

If you have received the wrong item or your product is damaged, you can exchange them within 14 days from the date of receipt of the product.

To do so, please send us an email to hola@brambas.com with your order number and explaining the problem. Add some pictures or video of the broken parts if necessary.

Brambas will cover the cost of the return and we'll send you the correct products once the first order arrives at the warehouse.

Under no circumstances will Brambas be held responsible for customs costs or any possible retention by customs.

REFUNDS

As soon as your return has arrived at our warehouse and has been processed by our quality control department, we will arrange your refund to your original payment method. We will inform you once we have processed your return.

Please note that the refund can take up to 10 days, depending on the bank.